M Pass Package Cancellation

M Pass applicants can request the cancellation of package by themselves through http://www.majorcineplex.com/mpass/cancel.php only.
Requests for cancellation of M Pass package must be made 15 days in advance before the next billing cycle for monthly/3 months/annually memberships.
Package fees for monthly/3 months/annually memberships that have already been paid are non-refundable in all cases if the cardholder does not use their card to watch movies.
The cancellation of an M Pass will be complete when members receive an automated email confirming the cancellation. This can be verified within 7 days from the date of cancellation through the registered email.
Once a member has successfully canceled their M Pass, they can still use the card to watch movies in the last month until the package's expiration, up to one day before.
In cases where the cancellation has been confirmed, but the system still holds membership fees, members can request a fee verification and provide payment evidence to the staff at the M GEN booth in every branch or by calling 02-515-5555. After verification, if the information matches the member's complaint, the company will refund the money to the member within 45 working days.